Support. Administration. Troubleshooting.
It does not matter if your implementation partner is Cloudideas or another company, we would like you to benefit from the maximum use of your CRM. We provide custom support services and are available to answer all of your strategic and administrative questions as well as providing reliable troubleshooting for issues or bugs. Please contact us for an individualized quote.
|Support Basic||Support Pro||Support Premium|
|Support time||Monday to Friday|
9 am to 5 pm
|Monday to Friday|
9 am to 5 pm
|Monday to Friday 8 am to 8 pm|
Saturday 10 am to 2 pm
|Working time||Ticket ≤ 1 h||According to availability||3 working days||1 working day|
|Ticket ≤ 4 h||According to availability||5 working days||3 working days|
|Ticket ≤ 1 project days||According to availability||10 working days||5 working days|
|Ticket ≤ 3 project days||According to availability||according to the arrangement||10 working days|
|Ticket from 3 project days||According to availability||according to the arrangement||according to the arrangement|
|Contractual framework||Billing unit||1 hour||1 hour||0,5 hours|
|Monthly minimum order||–||Please inquire||Please inquire|
|Costs per project day||Please inquire||Please inquire||Please inquire|
Friedrich Ebert Anlage 49
Please send all inquiries to email@example.com or call us at
As a consulting and implementing partner we specialize in the worldwide leading CRM software: Salesforce.com.
We support companies of any size with customized solutions in the implementation, development and optimization of Sales, Service and Marketing Cloud of Salesforce.