Founded in 2015, Hospitality Digital offers natively-built end-to-end solutions to help retail hoteliers, restaurants, and caterers streamline their day-to-day management.
Below are some of the products and services that Hospitality Digital offers to its clients via Dish.co platform:
The Cloudideas team came into the picture when Hospitality Digital wanted support in launching DISH WEBLISTING Premium. Cloudideas’ support was crucial for the launch since DISH WEBLISTING Premium was the first product to get monetized.
For example, Cloudideas team was willing to extend their support not only for implementing Salesforce solutions but also for FinancialForce—which was being used to implement the billing process required for the monetization.
Hospitality Digital sells DISH WEBLISTING Premium and other products through its call center—in addition to other existing sales channels.
Initially, the Cloudideas team worked as a second-level support team for the call center—who were already using Salesforce applications such as Sales Cloud, Service Cloud, and Marketing Cloud.
For example, the Cloudideas team stepped forward whenever the call center agents needed technical-level help in fixing problems that arose in one of the products. The team also extended their help to the finance team in fixing invoice-related issues.
This means they also helped in troubleshooting issues that came up in other third-party apps that the call center was using, namely: Vonage (for NewVoiceMedia), PCI-Pal, Wirecard, and FinancialForce.
Hospitality Digital applauded the folks from Cloudideas for their great teamwork spirit and for acquiring the technical know-how and understanding of the internal processes to support new tools such as FinancialForce.
To Cloudideas’ team credit, folks at Hospitality Digital appreciated their work ethics in terms of communicating about the SLAs, giving clear time frames, and maintaining a personal touch all the while.